Charity Partner Onboarding Guide

Welcome to the Project Emerald family!

We’re thrilled to partner with your organisation to help raise funds and awareness while extending the life of fashion. This guide will walk you through how to set up your charity profile, start listing items, and get the most out of our partnership.

About Project Emerald

Project Emerald is a proudly Tasmanian, purpose-driven marketplace that connects conscious consumers with brands and charities that give back. Each purchase through Project Emerald not only supports sustainable shopping but also helps charities like yours reach more people and generate new income streams.

Our Mission

Our mission is to connect conscious consumers, brands, and charities in a trusted resale ecosystem — extending the life of fashion, creating new income streams, and driving measurable impact.

Getting Started: How to List with Project Emerald

  1. Create Your Profile

    • Upload your charity logo and provide a short description of your organisation.

    • Add your website, socials, or Linktree.

    • Include the physical address of each store so customers can easily find pick-up locations.

  2. Send Logo & Wording to Project Emerald Team

    • We’ll add you as a Charity Partner on our website and at checkout.

    • Your logo will also appear in the app under Charity Partners.

  3. Upload Your Items

  4. Promotion & Collaboration

    • Commitment: As a charity partner, we ask that you promote the partnership in your stores, email newsletters, and socials.

    • Socials: Project Emerald Marketing will draft a collaboration announcement for Instagram & Facebook.

    • Email: Our team will design an email banner and suggested wording for your supporters.

    • Co-branding: Project Emerald will provide our logo so you can promote the partnership on your website.

Fees & Commission

  • Charity Partner Commission Fee: 10% on all sales made through Project Emerald. This is taken on each sale before the money is paid out to you via Stripe.

This fee helps cover:

  • Transaction & payment processing.

  • Marketing & promotional support.

  • Access to Project Emerald’s customer community.

Order Fulfilment

  • Orders placed through the Project Emerald app will be sent to your dashboard.

  • You are responsible for:

    • Packing and shipping items to customers, or

    • Coordinating store pick-up (make sure your store addresses are listed).

  • Don’t forget to upload tracking numbers if posting orders.

Support from Project Emerald

As a charity partner, you’ll receive:

  • Marketing support to announce the collaboration.

  • Visibility as a Charity Partner at checkout.

  • Access to a community of conscious shoppers who want to support your cause.

Frequently Asked Questions

Q: How do I get started?
 A: Contact us via Project Emerald Contact Page or email us directly at hello@projectemerald.com.au. Our team will guide you through onboarding and help you start listing your items.

Q: Who sets product pricing?
 A: You do. We recommend setting fair resale values while keeping in mind your fundraising goals.

Q: When do I get paid?
 A: Charities will receive their payout within 10 business days once:

  • The item is marked as “shipped” on the platform (or collected in-store).

  • A valid tracking number has been uploaded (if shipping).

  • There are no open disputes in relation to the sale.

See our Return, Payout & Dispute Policy for more details.

Q: Who handles shipping?
 A: You manage your own shipping or coordinate in-store pick-up. Customers will see store addresses for easy collection.

Q: How will my charity be promoted?
 A: Your charity will appear on our website, in the app at checkout, and through marketing campaigns on social media and email.

Q: What type of items can charities list?
 A: We welcome quality clothing, shoes, and accessories. Items must be clean, in good condition, and have a resale value of $20 or more.

Q: What are the expectations of me as a charity partner?
 A: We expect our charity partners to actively promote Project Emerald and the partnership across their platforms and community. This includes, but is not limited to, in-store promotion, social media, and email newsletters. We are committed to collaboration, so if there’s something you’d like to see from us, please let us know — it likely already exists or we can create it together.

Next Steps

  1. Send your charity logo and description so we can add you to our Charity Partners list and checkout options.

  2. Upload your store addresses for in-store pick-up visibility.

  3. Work with Project Emerald Marketing on your collaboration announcement (socials + email).

  4. Promote the partnership to your community via your stores, email newsletters, and socials.

We’re so excited to welcome you as a Charity Partner! Together, we can extend the life of fashion, raise vital funds, and make a measurable impact. For questions, contact us at hello@projectemerald.com.au. 

You can also review our full Terms & Conditions to guide you through the whole Project Emerald experience.

Generally, the below can be used as an email banner for your announcement to your customer base

Example 1 

At [Charity Name], every donation makes a difference. That’s why we’ve partnered with Project Emerald – a platform where you can shop pre-loved fashion and support our mission with every purchase. Together, we’re extending the life of clothing while raising vital funds for [cause].

Join us on the Project Emerald app: https://linktr.ee/projectemerald

Example 2 

We’re excited to share that [Charity Name] is now part of Project Emerald – a new marketplace that makes sustainable shopping simple. When you shop our page or donate to us at checkout on the Project Emerald app, you’re not just giving clothes a second life — you’re helping us continue our work in [cause].

Explore our page on the Project Emerald app and support us with your next purchase: https://linktr.ee/projectemerald

Example 3 

Did you know you can now support [Charity Name] by shopping sustainably? We’ve partnered with Project Emerald, a resale platform where every purchase from our page helps raise funds for [cause/impact area]. It’s an easy way to reduce waste, shop consciously, and make a real impact.

Browse our listings and shop with purpose today:https://linktr.ee/projectemerald