Payout Policy

At Project Emerald, we aim to make selling pre-loved fashion simple, transparent, and rewarding. This guide outlines how and when you’ll receive payments for the items you sell on our platform.

Who Handles Payments?

All payments and payouts on Project Emerald are securely processed by Stripe, a trusted global payments provider. Sellers must have a valid Stripe account connected to their Project Emerald seller profile to receive payouts

When Do I Get Paid?

Sellers will receive their payout within 10 days of marking an item as shipped — but only if the following conditions are met:

  1. The item is marked as "shipped" on the platform.

  2. A valid tracking number is uploaded.

This tracking information is used to confirm that the order has been fulfilled. Once confirmed, the system will automatically schedule your payout via Stripe.

Payout Timing Summary

  1. Action Required - Mark item as shipped + Add tracking number.

  2. Payout Trigger - System confirms shipment.

  3. Payout Timeframe - Funds released to Stripe within 10 days.

Please note:

  • Stripe may have its own internal processing time (typically 1–2 business days) depending on your bank.

  • Delays may occur if the tracking number is missing, invalid, or not logged promptly.

Why Is This Important?

Project Emerald protects both buyers and sellers. By verifying that the item has been shipped, we ensure that:

  • Buyers receive their orders.

  • Sellers receive their payouts safe.

This also helps reduce fraud and maintain trust across the marketplace.

Tracking Tips

  • Use a trusted postal or courier service

  • Always get a tracking receipt

  • Upload your tracking number directly to the order page as soon as the item is shipped.

Need Help?

If you're experiencing issues with your payout, please contact our Support Team at hello@projectemerald.com.au. Be sure to include:

  • Your order number

  • Tracking number

  • Any relevant screenshots or details.